A business is nothing without its customers. You must always be available to answer the queries of your current or potential clients. Putting them on hold or providing unsatisfactory solutions is enough to have them move towards your competitor. On the other hand, providing them with a deserving value ensures their long-term connection with your company. Implementing this practical step can be a challenging and costly task unless you subscribe to one of the leading answering services of 2022. These providers train the operators per standard values before hiring them. The virtual receptionists are friendly, smart, and knowledgeable enough to solve the customer’s problems and provide them with all the relevant details.
We have enlisted and reviewed the top answering services so you can easily choose the one that best fits your business’s needs. Let’s get started with our review.
Reviewing the Top Answering Services of 2022
1. RingCentral
RingCentral can be an excellent alternative to your traditional business phone. This service can send messages and fax emails to customers, besides attending calls. Thanks to a user-friendly interface, it’s pretty easy to set up and manage. You can smoothly connect with your customers and employees through video meetings. Moreover, it also supports various integrations centralizing your e-commerce business. A few common examples include Google, Microsoft, HubSpot, etc.
From IT firms to e-commerce setups, this software is a contact center solution for all.
Features
- The multi-purpose cloud phone system can perform several tasks. These valuable actions include connecting with customers through SMS and online meetings.
- Its contact center is based on AI technology that functions on more than 30 channels. This approach ensures seamless collaboration between employees, bot agents, and customers.
- RingCentral charges no money for arranging HD video meetups. It’s compatible with mobile phones and any desktop browser. You can access helpful features like a whiteboard, live transcription, summaries, etc.
- Thanks to this software’s convenient file sharing system. You can also access never-ending cloud storage by subscribing to RingCentral.
- It supports arrangements for online webinars with up to 10,000 attendees.
Pricing
Before subscribing to any plan, you can test RingCentral’s answering services through a free demo. Their plans for 1-20 users include;
- Essentials – $19.99 per month
- Standard – $27.99 per month
- Premium – $34.99 per month
- Ultimate – $49.99 per month
2. Specialty Answering Service
Specialty Answering Service has everything a growing business requires for its live answering needs. You can activate a 24/7 active operator to cater to your customers’ queries. At the same time, it sets up a call center to register orders, address questions, and chat on the web.
Your small-scaled business can lead to ultimate success by subscribing to this software. Customers will realize the worth of your enterprise when you’d really care to resolve their issues. Hire this virtual assistant now by customizing how you want it to answer calls. They also connect with the current software you use to streamline the workflow.
Features
- You can use this answering service to take quicks orders from customers.
- This software can answer messages, emails, and service-based questions smoothly.
- It offers access to intelligent analysis that helps improve your business’s customer engagement. The generated reports include traffic, performance stats, minute use, and customer location.
- The live receptionist records lead-generating data to deliver at your end. You wouldn’t have to pick up every incoming call for this task.
- SAS offers toll-free numbers for your business to promote chargeless calls. You can also activate a local number for forwarding calls quickly to the virtual assistants.
Price
You can test their services through a two-week free demo. The pricing plans are as follows:
- Economy – $34 per month
- 100 Minute – $128 per month
- 220 Minute – $219 per month
- 500 Minute – $539 per month
- 1,000 Minute – $999 per month
- 2,500 Minute – $2400 per month
- 5,000 Minute – $4599 per month
- 10,000 Minute – $8599 per month
3. AnswerConnect
Satisfied customers are critical for a business to flourish. You can subscribe to AnswerConnect to achieve this goal. This service activates an all-time live operator to address customer service questions. You’d not be hiring bots but humans for this task keeping everything natural. It’s vital to generate maximum leads by taking up every single call.
At the same time, the frequent callers get automatically registered for personalized interactions. You can also download the AnswerConnect application and get real-time details about all the calls they attend. The human agents of this software can also handle live chats of your business with a maximum lead conversion guarantee.
Features
- To develop a smooth workflow, you can conveniently integrate several third-party software, including Setmore, Salesforce, Zoho, etc.
- This software also reinforces easy and quick appointment scheduling. Thanks to free-of-cost access to Setmore’s premium version for supporting this feature.
- The live answering service at AnswerConnect includes performing various tasks. Every step is crucial to maintaining customer satisfaction, from answering calls with a friendly attitude to qualifying the leads.
- The live operator can redirect calls to your team if they cannot understand or resolve their query. Its goal is not to let the customer leave with an unsatisfied answer.
- Its teleport aspect lets you connect customers and employees through high-quality video meetings. This feature is ideal for 1-on-1 calls and chats between team members for better collaborations.
Pricing
You can access the AnswerConnect pricing plans below:
- 200 minutes – $325 per month plus a $49.99 service fee
- 300 minutes – $350 per month with no service fee
- 375 minutes – $475 per month with a $49.99 service fee
4. PATLive
Your business can’t miss affording any call by a customer to maintain its reputation. Also, it’s ethically essential to value your customers. Say no more to hiring operators for different shifts. PATLive offers a cost-effective solution. They have a team of virtual receptionists active 24/7 to answer calls.
Moreover, these operators aren’t bots talking in a monotonous tone. Instead, your customers would interact with friendly humans who’d try everything to solve their queries. Thanks to the comprehensive training offered to operators before joining, top-notch service is guaranteed at all costs.
Features
- You can script the calls as you like. From greetings to ending it, everything would be in your control.
- The receptionists are always on their toes to answer phone calls. PATLive’s average answering duration is eight seconds.
- This software lets you update the operators on how to take the calls. You can change the status on the app that informs the call-attending agents quickly.
- It also offers real-time alerts of every call, SMS, lead qualification, and appointment.
- You can access daily or monthly reports and call trends and patterns automatically. It helps you keep a check on PATLive’s performance.
- They can also register attendees for your business’s virtual webinars, conferences, and seminars.
Pricing
You can try PATLive’s services free for the first 14 days. The paid plans are:
- Basic – $59 per month
- Starter – $199 per month
- Standard – $349 per month
- Pro – $799 per month
- Pro+ – $1279 per month
5. Davinci
Davinci is one of the leading answering services taking customer calls professionally. You can conveniently personalize how the live receptionists and VAs answer customers on the phone. It’s time to say goodbye to missing customer queries that can cost your business’s market value.
Not just answering live calls, but this software performs several other tasks. A few examples are providing a toll-free number, call forwarding and screening, online faxing, and top-notch customer service. Their friendly services guarantee higher conversion rates through maximum lead generation.
Features
- You can also subscribe to their virtual office tools. It includes accessing a professional business address, lobby greeter, conference rooms, and presentation tools.
- There’s also an auto-receptionist functioning to take calls, direct them to voicemail, or several other options as you choose.
- The meeting space is a competitive tool for arranging online business meetings and seminars. It can accommodate up to 20,000 attendees. Moreover, you can rent this space for $10 per hour.
- Davinci’s marketplace is filled with hundreds of products and services that can help your business grow. They are available at highly economical prices.
- The incorporation services at Davinci help enhance business reputation, brand protection, and tax advantages.
Pricing
You can access Davinci’s pricing plans below:
- Business 50 – $129 per month
- Business 100 – $239 per month
- Premium 50 – $249 per month
- Premium 100 – $319 per month
6. PCMSI
PCMSI houses friendly professional operators to attend to your business calls instantly. Their services comply with the HIPAA law to customize the answering services per your requirements. The live operators are professionally trained to ensure the delivery of high-quality service. It guarantees to save a great deal of money and time. At the same time, your clients would receive a quick response playing a vital role in lead generation.
They offer on-demand answering services with friendly receptionists interacting with the prospects. Thanks to the PCMSI’s local dealings, the customer wouldn’t face language barriers in understanding the instructions. They guarantee to attend every single call without putting it on hold. Also, every customer would end the call satisfied with all the needed answers.
Features
- This software’s call-attending agents are active 24/7 to answer calls based on your instructions. You can generate the custom instructions by collaborating with their account manager.
- The operators can instantly redirect calls to your business agent without putting them on hold. It proves vital when the PCMSI agents cannot answer a particular technical query.
- You get a real-time overview of all the appointments registered through phone calls. It also notifies you through email or text messages on every scheduled meeting.
- The live agents can also describe your services and products to prospects and take orders.
- It also offers a basic helpdesk service to answer technical queries. They forward the calls to your firm’s information technology agent for complicated issues.
Pricing
Their pricing plans are highly economical, as you can see below:
- 60 Minutes – $67 per month
- 120 Minutes – $109 per month
- 180 Minutes – $149 per month
- 240 Minutes – $184 per month
- 340 Minutes – $259 per month
- 480 Minutes – $337 per month
- 600 Minutes – $420 per month
- 720 Minutes – $503 per month
- 900 Minutes – $609 per month
- 1020 Minutes – $674 per month
- 1260 Minutes – $828 per month
- 1500 Minutes – $975 per month
- 2000 Minutes – $1300 per month
- 2500 Minutes – $1625 per month
- 3000 Minutes – $1950 per month
- 3500 Minutes – $2275 per month
- 4000 Minutes – $2600 per month
7. VoiceNation
VoiceNation is a feature-packed answering service, including the primary aspect of 24/7 live USA agents. Say no more to handling business calls through a voicemail box that may prompt the prospects to opt for any other service. This service-provider guarantees to attend to every single call that comes your way. This approach can generate maximum leads, so you witness a massive boost in sales.
All the agents are trained extensively to deliver high-quality services. Moreover, you can easily customize the answering script and get stress-free as operators answer every call according to your instructions. This answering service is equally compatible for all, irrespective of a business’s location and type.
Features
- You can connect to their free application to perform several critical tasks. It tracks real-time minutes, lets you access incoming calls and messages from a single space, and generates performance reports.
- VoiceNation’s virtual operators are active even after business hours. It helps you avoid missing potential customers due to unavailability.
- Their bilingual answering service is free of cost. This feature helps eliminate communication barriers when interacting with Spanish-speaking customers.
- The call-forwarding tool patches specific or all calls to your customer service agent. You can easily activate this feature on the dashboard.
- Not just answering queries, but VoiceNation can also process orders without charging any hidden fee.
Pricing
VoiceNation’s pricing scheme is given below:
- Free – 30 Minutes – Seven days trial
- Basic – 20 Minutes – $59 per month
- Business – 50 Minutes – $115 per month
- Pro – 150 Minutes – $279 per month
- Executive – 300 Minutes – $499 per month
- Enterprise – 600 Minutes – $889 per month
8. MAPCommunications
If you’re looking for a multi-purpose communication solution for your business, subscribing to MAPCommunications can help. From new e-commerce setups to established firms, everyone can benefit from their quickest answering services. You can preview a live call demo to scrutinize everything before subscribing to their paid plans. Also, a customer service agent is available to address your queries about MAP’s services.
It’s time to remove the customer repelling practice of putting them on hold. Any call can be the next lead you can’t afford to miss. Thanks to the constantly active agents, you don’t have to worry about missing out on such opportunities. They are reliable, professional, and courteous enough to impress the customers.
Features
- If your business is based in the healthcare industry, their HIPAA-compliant answering service can prove vital.
- You can access various free-of-cost online tools. It generates call time and performance reports to check this sector of your business closely.
- MAPCommunications offer to create customized plans according to your business niche and industry.
- You can monitor the agent’s real-time performance by watching how they handle the customers.
- This service is valuable for non-native residents of the US. The operators have a good command of the Spanish language as well.
Pricing
You can subscribe to the following plans according to your business requirements.
- Standard – 0 Minutes – $43 per month
- Business – 125 Minutes – $164 per month
- Executive – 225 Minutes – $274 per month
9. Vonage
Vonage can prove as a valuable inclusion in your business’s customer service journey. You can use this software to connect with prospects through multiple channels, including messaging, voice, and video calls. Converting them into loyal customers is also easier, leading to a maximum boost in sales. It’s available at economical rates without compromising the quality of services. From a simple setup to valuable expert support, Vonage has everything a growing business requires to streamline VoIP service.
Features
- You can create a boomerang list of at least ten users to avoid missing calls from international customers.
- It also allows making calls on phone data or wireless networks. You can connect a single Vonage plan to three smart devices.
- There’s a particular call block feature for preventing spam calls during business hours.
- Vonage can forward calls without letting the caller learn about this activity.
- You can activate five phones to receive every call; this prevents missing out on valuable prospects.
Pricing
The business communication plans at Vonage are given below:
- Mobile – $19.99 per month
- Premium – $29.99 per month
- Advanced – $39.99 per month
Wrapping Up
A 24/7 active answering service is vital to convert prospects and retain present customers. It can directly affect your business’s revenue. Considering the value of reliable communication assistance, you must subscribe to a company with friendly and knowledgeable operators. You can choose one from our top 9 picks of answering services to get stress free about missing revenue-generating calls.
